Frequently Asked Questions
Find answers to the most common questions about our products, orders, shipping, returns, payments, and more. If you don’t find what you’re looking for, feel free to contact our support team.
1. How can I place an order?
You can place an order directly on our website by adding products to your cart and proceeding to checkout. We accept multiple secure payment methods including Razorpay, credit/debit cards, net banking, and more.
2. What payment methods do you accept?
We accept credit and debit cards, UPI, net banking, PayPal and other secure payment methods shown at checkout.
3. Is it safe to make a payment on NauticalMart?
Yes. All payments are processed over encrypted connections by trusted payment partners. We never store your card details.
4. Can I change or cancel my order after placing it?
Yes, until the order ships. Go to My Account → Orders or contact our support team.
5. How long does delivery take?
India: 3–7 business days. USA, Canada, UK and Europe: 7–14 business days. Rest of the world: 10–20 business days.
6. Do you ship internationally?
Yes, we deliver to more than 100 countries.
7. Will I get a tracking number?
Yes. Tracking details are emailed to you as soon as your order ships.
8. What if my order is delayed?
Please contact our support team with your order number and we will look into it right away.
9. Can I return or exchange a product?
Yes, within 7 days of delivery, provided the item is unused and in its original packaging.
10. How do I contact customer support?
Use the contact form, email support@nauticalmart.in or call us Monday to Saturday, 9 AM – 6 PM IST.
1. How much does shipping cost?
Standard shipping is free on orders above $99. Express and priority options are available at checkout.
2. Do you offer express delivery?
Yes. Express (3–5 business days) and Priority (1–2 business days) shipping can be selected at checkout.
3. Are customs duties included?
No. Customs duties or import taxes, where applicable, are payable by the recipient.
1. What is your return window?
7 days from the date of delivery.
2. How will I receive my refund?
Refunds are issued to your original payment method within 5–7 business days of approval.
1. Are your products handmade?
Yes. Each piece is handcrafted by skilled artisans, so small variations are part of its character.
2. Do you take custom orders?
We do. Tell us your requirements through the contact form and we will get back to you.
1. How do I reset my password?
Click “Forgot password?” on the sign-in page, or change it any time from My Account → Change Password.
2. How do I update my address?
Go to My Account → Addresses to add or edit your shipping and billing addresses.
1. Do you offer wholesale pricing?
Yes. Please contact us with your requirements for bulk or wholesale orders.
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Free Worldwide ShippingOn Orders Above $99
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Secure Payments100% Safe & Encrypted
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