Cancellation Policy

How to Cancel an Order

To cancel your order, please contact our customer support team as soon as possible with the following details:

• Order number
• Registered email address
• Reason for cancellation (optional)

You can reach us at support@nauticalmart.in or through our Contact Us page.

Cancellation Conditions

• Orders can be cancelled only if they have not been shipped yet.
• Once an order has been shipped, it cannot be cancelled.
• For custom or personalized items, cancellation may not be possible if production has already started.
• We reserve the right to refuse a cancellation request in certain cases.

Refund After Cancellation

If your cancellation request is approved, the refund will be processed to your original payment method within 5–7 business days. The time taken to reflect the refund in your account depends on your bank or payment provider.

Need Help?

If you have any questions about cancelling an order, feel free to contact our support team. We’re here to help!